Rights & Obligations (Investor Charter)
Ashvamegh Venture Private Limited
ARN-142096 | AMFI Registered Mutual Fund Distributor
📧 support@apnanivesh.in
📞 +91 9913999082
Compliance Officer: Rashesh Upadhyay – Director & Compliance Officer
Corporate Office: S-15 , A, Pramukhdham Malpur Road, Modasa, Gujarat-383315
Business Hours: Monday – Friday | 10:00 AM – 6:00 PM (IST) (Except Public Holidays)
1. Investor Rights
- Fair Treatment: Receive services in a fair, transparent, and professional manner in line with SEBI and AMFI Codes.
- Information Access: Obtain complete and unaltered information on mutual fund products, including SAI, SID, KIM, addenda, performance data, and risks.
- Suitability & Disclosure: Expect recommendations based only on your risk profile and investment objectives.
- Execution Transparency: Receive timely confirmations of all executed transactions (purchase, redemption, SIP, STP, SWP).
- Complaint Resolution: Have your grievances addressed promptly through the defined escalation matrix.
- Confidentiality: Assurance that your personal and financial data will be handled strictly as per AMFI Data Sharing & SEBI Privacy Guidelines.
- Regulatory Protection: Access SEBI’s SCORES platform for complaint escalation if unresolved within prescribed timelines.
2. Investor Obligations
- Provide accurate and updated KYC and personal information at all times.
- Disclose investment objectives, financial position, and risk tolerance honestly during risk profiling.
- Read all scheme-related documents carefully before investing.
- Review portfolio statements and transaction confirmations periodically.
- Promptly report discrepancies or grievances to the compliance desk.
- Avoid sharing confidential login credentials or personal data via unverified links.
- Keep contact details updated for seamless communication.
3. Grievance Redressal Mechanism
You may raise a complaint through any of the following channels:
📧 support@apnanivesh.in
📞 +91 9913999082
Business Hours: Monday – Friday, 10:00 AM – 6:00 PM (IST)
Escalation Matrix
| Level | Contact / Role | Channel | When to Escalate |
|---|---|---|---|
| Level 1 | Client Service / Operations Desk | support@apnanivesh.in / +91 9913999082 | At first instance |
| Level 2 | Compliance Officer – Rashesh Upadhyay | avpl2018@gmail.com / +9199988 73008 | If not acknowledged in 2 days / not resolved in 7 days |
| Level 3 | AMC Grievance Cell | As per respective AMC / Registrar contact | If product-side action is required / unresolved internally |
If not resolved within 21 days, you may escalate the complaint through SEBI’s SCORES Portal: https://scores.gov.in
4. Compliance Commitment
- Adhering to SEBI Master Circular for Mutual Funds (May 2023) and AMFI Code of Conduct (Clause 8 – Investor Grievance Redressal).
- Maintaining a transparent Complaint Register & SCORES Tracker.
- Ensuring timely updates of regulatory changes to all clients.
- Preserving investor trust through integrity, transparency, and accountability in all dealings.
5. Disclaimer
This Investor Charter is issued in compliance with SEBI & AMFI guidelines for Mutual Fund Distributors. It is meant for compliance and awareness purposes only and does not constitute investment advice. All mutual fund investments are subject to market risks; investors should read scheme-related documents carefully before investing.