Investor Grievance Redressal – Ashvamegh Venture Pvt. Ltd.
ARN-142096 | AMFI Registered Mutual Fund Distributor
We are committed to fair, timely, and transparent resolution of all investor complaints in line with SEBI/AMFI guidelines.
Our Commitment
- Ashvamegh Venture Pvt. Ltd. (Apna Nivesh) is committed to addressing all investor complaints and grievances promptly, fairly, and transparently in accordance with SEBI and AMFI guidelines.
How to Lodge a Complaint
Preferred Email: support@apnanivesh.in
Investor Helpline: +91 9913999082
Compliance Officer: Rashesh Upadhyay – Director & Compliance Officer
In Person: Visit our office during business hours (Mon-Sat, 10:00 AM - 6:00 PM)
Written Letter: S-15 , A, Pramukhdham Malpur Road, Modasa, Gujarat-383315
Complaint Resolution Process Flow
| Step | Action | Details |
|---|---|---|
| Step 1 | Receipt & Logging | Every complaint is logged with a unique reference number (AN/CMP/______/2026), date, investor name, nature of complaint, and assigned handler. |
| Step 2 | Acknowledgement | Written acknowledgement sent within 3 working days of receipt with reference number and expected resolution timeline. |
| Step 3 | Investigation | Handler investigates by reviewing BSE STAR MF records, MF Expert backoffice, client correspondence, and relevant documents. |
| Step 4 | Resolution | Resolution communicated within 7 working days. If additional time is needed, the investor is informed with a revised timeline (maximum 15 working days). |
| Step 5 | Closure | Complaint marked closed after investor confirmation. Records maintained for a minimum of 8 years as per SEBI/AMFI requirements. |
Escalation Matrix
| Level | Contact / Role | Timeline |
|---|---|---|
| Level 1 | GRO: Mr. Rashesh Hitendra Upadhyay | support@apnanivesh.in | +91 9913999082 | Ack: 3 working days | Resolved: 7 working days |
| Level 2 |
Directors rashesh@apnanivesh.in |
Resolved within 14 working days |
| Level 3 | Concerned AMC / PMS Provider | If not resolved at Level 2 within 14 days |
| Level 4 |
SEBI SCORES Portal https://scores.sebi.gov.in/ |
If not resolved at Level 3 within 30 days |
| Level 5 |
SMART ODR Portal https://smartodr.in |
For arbitration and mediation |